Privacy Policy

Introduction

PickMe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services:

• Account information: name, email address, phone number, and password
• Profile information: profile photo, bio, languages spoken, and areas of expertise (for experts)
• Booking information: travel dates, destinations, special requests, and preferences
• Payment information: credit card details (processed securely through Stripe)
• Communication data: messages between tourists and experts
• Usage data: IP address, browser type, device information, and browsing activity

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and manage bookings between tourists and experts
• Process payments and send transaction confirmations
• Communicate with you about your account, bookings, and updates
• Analyze usage patterns to improve user experience
• Ensure safety and security of our platform and users

Information Sharing

We may share your information in the following circumstances:

• With experts or tourists to facilitate bookings and communication
• With payment processors to complete transactions
• When required by law or to protect our rights and safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request transfer of your data to another service

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@solanalink.jp